Network Administrator

    • Job Tracking ID: 512201-722960
    • Job Location: Hopkins, MN
    • Job Level: Any
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: February 13, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Position Overview:

The Network Administrator provides mid-level technical support for the school’s Information Technology (IT) network infrastructure; administers related cloud-based systems and server support; ensures system integrity, security and access; installs, updates, and maintaining network infrastructure, and coordinates resources.

Reporting to the Director of Network Technology, this position is part of the core IT unit. The Network Administrator provides technical Windows architecture leadership and stewardship of the dozens of servers (both physical and virtual) and Windows desktops. This role plays a key role in the maintenance and support of a heterogeneous IT environment.

This position will contribute to the successful delivery of the School’s mission through collaboration with other members of the IT team to support the broad needs of our community, which includes information management, library, and academic technology teams. Excellent communication skills are required because you will also interact with customers and peers to facilitate effective handling of service requests and connectivity issues.

By staying current with technology trends and by offering recommendations on how the school might best use its available resources. This position will require some after hour work for some responsibilities such as upgrades, patching, and hardware replacement.

The successful candidate must be an experienced, self-motivated individual to lead and oversee the execution of processes, operations, and support activities for client technologies. The position requires close work with others in the department to ensure that procedures and technologies are introduced that adhere to established school policies and according to enterprise "best-practices."

Experience and Skills:

Essential Functions and Responsibilities:

 

Network Technology, System, and Operations Support:

Network Administration and Support:

  • Support Cisco or Meraki network hardware and operating systems.

  • Supporting LANs, WANs, Internet and intranet systems and ensuring their efficiency.

  • Support WLAN services to ensure systems are operational.

  • Monitors and optimizes Cisco Umbrella (OpenDNS) security platform.

 

Systems Support:

  • Maintain and administer Active Directory services for two domains.

  • Maintain and support vSphere and HyperV virtual environments.

  • Maintain and support Nimble Storage

  • Manage and maintain SQL environment for Blackbaud Services hosted on site.

  • Provide hardware-agnostic Windows image development and deployment services using Microsoft Deployment Toolkit (MDT) or 3rd party mobile device management service.

  • Plan, test, and deploy Windows, applications, and patches to clients in multiple scenarios.

  • Maintain and support infrastructure for unified communications systems Cisco VOIP, Manager, Voicemail, Emergency Responder, and Singlewire Informacast.

  • Maintain and support the Public Address System such as Valcolm including operations and training.

  • Maintain and support remote access with Windows Remote Desktop and Cisco VPN.

  • Maintain and support low voltage structured cabling.

  • Maintain and support network print management services for HP, Konica Copiers, and PaperCut MF.

  • Manage, monitor and maintain network UPS battery backup units in IDF/MDF.

 

IT Operations Support:

  • Support and Administer two Windows domains. Administering DNS, DHCP, SMB, Web Services, WSUS, NAC, and AD DS.

  • Manages requests for systems and network services; provides technical guidance, monitors results, and assures that all service issues are addressed and resolved.

  • Documents service tickets, maintain work log of service requests, equipment malfunctions, software errors, and failures.

  • Identifies and reports trends and the technical problem through continued process improvement.

  • Manage hardware inventory and maintain accurate and updated records.

  • Provide support for end users across a wide variety of computing, systems, and network infrastructure.

 

IT Risk Management:

  • Maintains and provides input for all aspects of system security, the confidentiality of records and information; monitors IT systems and identifies security issues and violations of the school’s policies and guidelines.

  • Support Disaster Recovery policies and protocols.

 

Additional Responsibilities:

  • Ensure essential communication to all users in regards to any systems upgrades or outages.

  • Responds to computer emergencies as necessary.

  • Provide essential services to the school in absence of the Director of Network Technology.

  • Performs other duties as assigned.

 

Minimum Qualifications:

  • At least 3 years of related experience in managing and supporting network and systems operations.

  • BS in computer science, engineering, information technology, or related field or similar work experience.

 

Preferred Qualifications:

  • Experience with Cisco, Meraki, AWS in conjunction with Apple and Windows end user devices.

  • If you don’t already have them, we will help you to acquire certifications specifically:

    • Cisco CCNA, Meraki CMNO, Network+, MCSA, MCSE, VMWare, AWS, Jamf Pro, and other industry certifications.

 

Knowledge, Skills, and Abilities:

  • Demonstrated knowledge in routing, bridging, WAN, LAN, firewall configuration, TCP/IP, internet, SNMP, Active Directory, VMWare, SAN, file and print management services.

  • Knowledge of best practices around the management, control, and monitoring of supporting VMware and Hyper-V infrastructure.

  • Knowledge of supporting firewalls, VPN, remote implementation, troubleshooting, and problem resolution is desired

  • Experience managing a complex network to ensure successful computing, networking, and data communications.

  • Familiarity with backup and recovery software and methodologies.

  • Ability to support and mentor colleagues with training and technical issues and provides excellent documentation.

  • Accountable and follows directions.

  • Commitment to equity and inclusion.

  • Excellent communication, organization, and project management skills, including the ability to follow through completion on multiple simultaneous tasks or projects

  • Excellent analytical and problem-solving skills, including a high degree of attention to detail, and the ability to work independently with minimum supervision and schedule own time.

  • Exceptional interpersonal skills and patience.

  • An ability to work independently or collaboratively with employees, students, and families with an intrinsic motivation to stay abreast of emerging technologies.

 

Working Conditions:

  • Will be exposed to multiple environments, outdoor, temperature-controlled offices, and server rooms.

  • Must be able to operate a computer or related equipment 90% of the workday.

  • Work is sedentary in nature but may require standing and walking.

  • On occasion, the ability to work on special projects after hours.

  • Be available by phone and email before, during and after business hours, within reasonable means, for constituents and co-workers, as needed.

  • The working environment does not include hazardous or unpleasant conditions caused by excessive noise, dust, etc.

 

Essential Requirements

  • An ability to lift up to 25 pounds, and an ability to access technology hardware in small, hard-to-reach spaces.

  • Reliable vehicle for transportation.

  • Must be able to safely climb, bend, pull, reach, kneel, and stoop.

  • Must be able to read, write and communicate in English.

  • Must have good vision.